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Season Ticket Holder Information

The Season Ticket Hotline is open Monday - Friday 9 a.m. - 5 p.m. MT. Please call (303) 312-2222, or email with any questions, suggestions or comments.


 

 ADDITIONAL GAME TICKETS / SEASON TICKET HOTLINE

Season Ticket Holders can purchase discounted additional game tickets (reduced from the individual game prices) for Value and Premium games, online through coloradorockies.com (fees apply) or through the private Season Ticket Hotline. To purchase online, you will need to log in to Account Manager.

Questions? Call the Season Ticket Hotline Monday-Friday 9:00 a.m.-5:00 p.m. MT: (303) 312-2222.

The Season Ticket Hotline can assist with any questions or concerns throughout the year.

 TICKET FORWARDING

Rockies Season Ticket Holders have the option of electronically transferring their Rockies Season Tickets to another person. The person receiving the tickets has the option to either pick the tickets up at Will Call or use the print-at-home feature for instant delivery. More Info »

 STUBHUB

StubHub -- the Official Fan to Fan Ticket Marketplace of the Colorado Rockies. This exciting partnership with StubHub allows you more freedom in pricing, number of postings and will allow you to reach a broader audience than ever before!

Click here for more information on using StubHub!


 2012 SEASON TICKET EXCHANGE PROGRAMS

2012 SEASON TICKET EXCHANGE PROGRAM INFORMATION

  • You may exchange your tickets in person at the Coors Field Ticket Office, Colorado Rockies Dugout Stores (Greeley, Colorado Springs, Littleton, Downtown Denver, FlatIrons Crossing Mall) or by mail:

    Colorado Rockies Baseball Club
    Season Ticket Exchange Program
    2001 Blake Street
    Denver, CO 80205-2000

  • There is a $5.00 handling fee per order for Future Exchanges, payable by cash, check or credit card only.
  • There is a $1.00 per ticket fee for Past Exchanges, payable by cash, check or credit card only.
  • There are no cash refunds.
  • There are NO RE-EXCHANGES.
  • Ticket exchanges will be done on a first-come, first-served basis.

FUTURE EXCHANGE PROGRAM

  • The Future Exchange Program will have 75 available exchange dates for the 2012 season. The following games are excluded: April 9 (Opening Day), June 29-30 (Fireworks), and July 13-15 (PHI Phillies).
  • Tickets must be returned to the Rockies at least 24 hours before the game you cannot attend.
  • We will attempt to make all ticket exchanges on a dollar for dollar basis; however, availability may be limited for some games. In the event we cannot seat you in the same price range as your Season Tickets, you will be seated in the next best available location. As some games sell out, we cannot guarantee availability for all of the exchange dates (see below for examples of future exchanges).
  • If any exchange is done by mail and received less than 7 days prior to the game, tickets must be picked up at the Will Call windows at Coors Field. Picture identification will be required.
  • Parking passes may also be exchanged for any of the exchange dates by following the above procedures. Lots A and B are available for exchange; the MVP and West Lots are not.

    Future Exchange Example 1: A Season Ticket Holder turns in eight (8) Upper Reserved Infield tickets with a season ticket price of $14.00 per ticket. This would give them $112.00 in value that can be used towards exchanging tickets. The Season Ticket Holder would like to upgrade their seats to the Midfield Box. They receive four (4) Midfield Box seats at the Season Ticket price of $28.00, which totals $112.00. The Season Ticket Holder will only pay a $5.00 handling fee.

    Future Exchange Example 2: A Season Ticket Holder turns in six (6) Rightfield Box tickets with a season ticket price of $15.00 per ticket. This would give them $90.00 in value that can be used towards exchanging tickets. The Season Ticket Holder would like to upgrade their seats to the Outfield Box. They receive four (4) Outfield Box seats with a season ticket price of $25.00, which totals $100.00. After applying the $90.00 in ticket value from the tickets being turned in, the difference is $10.00. The Season Ticket Holder pays the $10.00 plus a $5.00 handling fee for a total of $15.00.

PAST EXCHANGE PROGRAM

  • The Past Exchange Program has 19 available exchange dates. Any unused tickets from games that have already been played may be exchanged for June 25-28 (WAS Nationals), July 16-18 (PIT Pirates), August 16 (MIA Marlins), August 27-29 (LA Dodgers), August 31-September 2 (SD Padres), September 10-12 (SF Giants), and September 23-24 (AZ D-backs).
  • You may exchange your tickets in the same price level as your current seats based upon availability. Upgrading of tickets will not be permitted.
  • All ticket exchanges will be done on ticket for ticket basis with a $1.00 per ticket service fee. As some games and price levels may sell out, we cannot guarantee availability for the exchange dates.
  • Past parking is not eligible to be exchanged.
  • Remember: Use this program for group outings with friends, family, employees and other social events.

Please call the Season Ticket Hotline Monday-Friday 9:00 a.m.-5:00 p.m. MT with any questions, (303) 312-2222.

 SUITE SPOT

Exclusive discount for Season Ticket Holders - Save $300 on a Private Suite including infield and homeplate locations for all games in the regular season. Private Suites include 12 tickets, 4 parking passes, a catered food and nonalcoholic beverage package and a scoreboard message. (Offer is subject to availability and restrictions apply.)

BUY ONE GET ONE FREE! Another option is our buy one facility on select dates and get another FREE! Corporate, Summit and Mezzanine locations available. (Offer is subject to availability and restrictions apply.)

Questions? Contact us at (303) ROCKIES for additional information and availability. Remember to let us know you are a Season Ticket Holder.

 MOUNTAIN RANCH CLUB

Mountain Ranch Club provides a unique game and dining experience. Reserved seating is available both outside on our two tiered patio and inside on the lower level of the restaurant. The large glass window becomes open air for seating inside when the weather permits. Tables accommodate two or four people and includes a personal TV. Each game ticket includes $30-$50 of food/concession credit (depending on game date). Tables will be available as a Full Season, 25 game package option and limited availability for single game purchases. More Info »

 MOUNTAIN RANCH BAR & GRILLE

Mountain Ranch Bar & Grille Reservations: As a Season Ticket Holder you will still be able to make Reservations in the Mountain Ranch Bar & Grille. Please note that the Mountain Ranch Bar & Grille is now the top tiers of the restaurant and bar. You may call Monday - Friday, 10 a.m. to 4 p.m. MT at (303) 312-2525. More Info »

 ADDITIONAL BENEFITS

Seasson Ticket Holder Email Newsletters
As our best fans, Rockies Season Ticket Holders are often extended the opportunity to receive exclusive ticket offers and discounts from our partners. Discounts and offers may be sent at various points throughout the year to the e-mail address we have on file with your account.

Dugout Store Discounts
As a Season Ticket Holder you will receive 20% off any regular priced, non-collectible purchase. More Info »

Rockies Shop
Also visit the coloradorockies.com Shop, the official online store of the Colorado Rockies. Shop Now »

 FREQUENTLY ASKED QUESTIONS

What happens if there is a rainout?
If a game is rescheduled due to inclement weather, you ticket stub will be valid for the rescheduled game. If you cannot attend the rescheduled game, you may exchange your ticket stub at the Coors Field Ticket Office or at any Rockies Dugout Store PRIOR to the start of the rescheduled game. Your ticket will be exchanged for the best available seating for another game during the season.

If a game is rained out and not rescheduled, ticket stubs must be returned to the Coors Field Ticket Office to exchange for another game date in the best available seating. In the event the game is shortened, but official, or the second game of a double header is rained out, there is no rain check.

What should I do if I lost my tickets?
Lost or forgotten tickets will be replaced for a non-refundable $5 processing fee. In the event that the original tickets are used or exchanged, the full face value of the tickets will be charged.

What should I do if my tickets are stolen?
Stolen tickets will be replaced at no charge if a police report listing the exact location and game date(s) is provided. If a police report is not provided, the Lost Ticket Policy will be in effect.

How old do children have to be to need their own ticket?
Fans 2 years of age and younger do not need a ticket.

How may I purchase additional tickets to upcoming games?
You may purchase additional tickets online or by calling the Season Ticket Hotline at (303) 312-2222, Monday-Friday 8 a.m. to 5 p.m. MT. Don't forget when you purchase a Value or Premium game you get those tickets at a discounted price.

What do I do if I need disabled seating for one or more games this season?
If you know in advance that you will need disabled game seats, please mail your tickets to be exchanged to: Colorado Rockies, Coors Field, 2001 Blake Street, Denver, CO 80205, Attn: Season Ticket Exchange. If you are unable to exchange your tickets before the game, you may exchange them either at the main ticket window on Blake Street between 20th and 21st, or you may see the nearest Guest Relations representative who can assist you with your exchange.

How can I put a personal message on the scoreboard?
Guests can purchase a personal message to appear on the matrix board under the Mountain Ranch Bar & Grille in rightfield. This does not include the Jumbotron or auxiliary scoreboards. Each message can be up to 40 characters (including spaces and punctuation) and will scroll before the top of each inning. The cost for each message is $50.00. Mail your check or money order, payable to the Colorado Rockies Charity Fund, along with your message, a contact name and phone number, and the date of the game to: Colorado Rockies, Attention: Guest Announcement Board, 2001 Blake Street, Denver, CO 80205. For more information or to order, call (303) ROCKIES. Orders must be received at least 72 hours in advance.

What is your bag policy for the regular season?
Coors Field regulations provide that only soft-sided bags and containers 16" x 16" x 8" or smaller are permitted within the gates. All permitted bags are subject to search both upon entry and within the ballpark. All gates utilize "Bag Check Lanes" for Guests carrying permitted bags. Regulations prohibit the following items: alcoholic beverages, cans, glass bottles, weapons, all hard-sided containers (regardless of size and including coolers and briefcases), all bags or containers larger than 16" x 16" x 8", and insulated cups or thermoses larger than 22 ounces.

How can I get a tour of the ballpark?
Tours of Coors Field are conducted year-round, Mon.-Fri. at 12 p.m. and 2 p.m. MT and last approximately 75 minutes. Some of the areas seen on the tour include the Dugout, Visitor's Clubhouse, Press Level, Club Level, Suite Level and Concourse Areas, schedule permitting. For tickets and information, click below.

Buy Tickets

How do I change my account information?
Any changes to the information on your account must be submitted in writing. You may send your changes to Colorado Rockies, Attn: Season Tickets, 2001 Blake Street, Denver, CO 80205, or fax to (303) 312-2219.

Email us at: seasontickets@coloradorockies.com.