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Rockies Job Opportunities

Available Positions:

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Assistant, Group Sales »

PRIMARY PURPOSE:

  • Assist Group Sales department with day-to-day operations
  • Support Group Sales staff in ticket processing, distribution and finances
  • Work closely with Group Sales Account Executives in an effort to reach/surpass revenue budget goal
  • Coordinate Group Sales department game-day responsibilities and special events with various departments

ESSENTIAL JOB FUNCTIONS:

  • Process cash and check payments, applying payments to specific events and line items
  • Deposit all monies, using batch process, to Finance Department
  • Handle and process ticket returns and exchanges
  • FedEx/Will Call group tickets on daily basis
  • Run and distribute unprinted tickets report
  • Compile requested lead and past client lists using Archtics, assign tasks
  • Process all refunds and check requests at the end of every month (during season)
  • Produce and distribute invoices and initial collection letters for Account Executives
  • Prepare information for homestand meetings and prepare group reports
  • Distribute all incoming grouptix@rockies.com e-mail to appropriate representative
  • Organize and keep database records up to date
  • Coordinate mailings (run labels, spreadsheets, etc.)
  • Complete understanding of the policies, procedures and other product knowledge of the ticketing department
  • Organize renewal process for Group Sales
  • Oversee the responsibilities, work and hours of the Customer Service Representative, Group Sales
  • Create and manage all individual online group links and mark commissionable
  • Create and manage all theme day landing pages connected to Rockies.com/THEMES and Rockies.com/GROUPS
  • Act as liaison with Ticket Technology department
  • Use In-Design, Photoshop and Illustrator to create and update flyers/promotional e-mails
  • Create marketing material/flyers for theme days, national anthem groups, parades and ticket order forms
  • Manage National Anthem, Color Guard, God Bless America performance groups ticketing needs and logistics
  • Organize end of year Group Leader Awards
  • Manage scoreboard messages

SUMMARY OF QUALIFICATIONS AND EXPERIENCE:

  • College degree preferred
  • Responsible individual with consistent work ethic
  • Proficient in Word, Excel, and Archtics ticketing system
  • Proficient in Adobe Acrobat XI Pro, Illustrator CC, InDesign CC, and Photoshop CC
  • Strong attention to detail
  • Excellent customer service skills
  • Excellent time management, problem solving, communication and interpersonal skills
  • Ability to handle multiple tasks in an efficient manner
  • Some physical requirements, day of game responsibilities
  • Consistent, punctual and regular attendance
  • Professional image and demeanor
  • Must take pride in providing error-free processing and top-quality reports
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Ability to work a flexible schedule including evenings and weekends

Interested candidates must submit a cover letter AND resume via email to ticket.jobs@rockies.com no later than Friday, May 12, 2017.

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Account Representative, Inside Sales »

PRIMARY PURPOSE:

  • Handle all incoming sales calls for new season tickets, mini-plans, group tickets, suites and party facilities.
  • Capitalize on upselling opportunities.
  • Track all calls and provide thorough follow up with each lead.
  • Make outbound calls to individual ticket buyers.
  • Provide excellent customer service to clients.

ESSENTIAL JOB FUNCTIONS:

  • Sell the benefits of using the various Coors Field options for personal use, client entertainment and employee functions
  • Know ALL entertainment options at the ballpark and ALL ticket policies
  • Adequately answer all customer questions and listen closely to what each individual has to say
  • Assist customer with all needs throughout the sales process
  • Understand the nuances of the facility, e.g., section configurations, obstructed seating, access points, points of interest, and parking information
  • Complete understanding of the policies, procedures and other product knowledge of the ticketing department
  • Fully understand what the Rockies organization expects and values; exemplify correlating behaviors daily
  • Provide detailed contact updates and progress
  • Call assigned tasks daily - up to 60 calls per day (individual buyers)
  • Organize and input database records
  • Other responsibilities as assigned

SUMMARY OF QUALIFICATIONS AND EXPERIENCE:

  • Hourly/part-time position
  • 9am - 5pm, Mon. - Fri.
  • Inside Sales or telemarketing experience recommended
  • Self-motivated and the ability to work in a team environment
  • Excellent oral and written communication skills
  • Exceptional organizational skills
  • Working knowledge of Excel, Microsoft Word, and Outlook

Interested candidates must submit a cover letter AND resume via email to ticket.jobs@rockies.com no later than Friday, November 3, 2017.

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Facilities Coordinator (PT) »

DUTIES & RESPONSIBILITIES:

Provide general maintenance for Ballpark repairs and set up. Assist Engineering Department with preventative maintenance work orders.

JOB REQUIREMENTS:
  • At least 18 years of age
  • High School Diploma or GED
  • Driver's license in good standing
  • Ability to drive manual transmission pick up
  • Basic hand and power tool skills
  • Effective oral and written communication skills
  • Punctual attendance required
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Work flexible hours and days during the baseball season and Monday through Friday in offseason

Interested candidates should submit their resume and cover letter to: oly.olsen@rockies.com

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Customer Service Representative, Inside & Outbound Sales »

PRIMARY PURPOSE:
  • Assist Inside & Outbound Sales Department with day-to-day operations
  • Support sales staff in ticket processing, distribution and finances
  • Work closely with Account Executives in an effort to reach/surpass revenue budget goal
ESSENTIAL JOB FUNCTIONS:
  • Print and coordinate tickets for all outbound/inside sales (group tickets, etc.)
  • Create invoices and receipts for clientele when necessary
  • Process returns and past exchange tickets for OBS groups
  • Run and distribute balance due reports
  • Assist with ticket orders for special group sales (Faith Day, etc.)
  • Coordinate OBS's BP and Pre-Game ceremonies with Promotions department and ensure proper credentials are provided to clientele
  • Assist with mailings (run labels, spreadsheets, etc.)
  • Enter scoreboard messages for all OBS groups prior to each homestand
  • Assist in sending mass emails for OBS
  • Assist with Theme Days (youth parades, choir day, Faith Day, etc.)
  • Assist with special events for VIP clients
SUMMARY OF QUALIFICATIONS AND EXPERIENCE:
  • Hourly/part-time position
  • 9am - 5pm, Mon. - Fri
  • College degree preferred
  • Responsible individual with consistent work ethic
  • Proficient in Word, Excel, and Archtics ticketing system
  • Proficient in Adobe Acrobat XI Pro, Illustrator CC, InDesign CC, and Photoshop CC
  • Strong attention to detail
  • Excellent customer service skills
  • Excellent time management, problem solving, communication and interpersonal skills
  • Ability to handle multiple tasks in an efficient manner
  • Some physical requirements, day of game responsibilities
  • Consistent, punctual and regular attendance
  • Professional image and demeanor
  • Must take pride in providing error-free processing and top-quality reports
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Ability to work a flexible schedule including evenings and weekends

Interested candidates must submit a cover letter AND resume via email to ticket.jobs@rockies.com no later than Friday, November 3, 2017.

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Game Day Positions, Guest Services - Event Services, LLC »

Event Services, LLC is looking for outgoing, motivated and friendly people to join our Guest Services team during game days at Coors Field.

JOB RESPONSIBILITIES

  • Greet guests
  • Check and scan tickets
  • Conduct bag checks for prohibited items
  • Provide accurate ticket scan counts
  • Provide guests accurate directions and information
  • Check tickets in seating areas
  • Assist guests to seats and provide quality service to enhance Guest's experience

REQUIREMENTS:

  • Friendly, outgoing personality a must
  • Positive attitude
  • Work schedule limited to Colorado Rockies Home game schedule
  • Seasonal, part-time employment
  • Salary range: Minimum Wage
  • Minimum of 40% commitment for all positions (32 games), higher commitment preferred
  • Paid mandatory training classes will be conducted as needed

Interested candidates should mail a completed application to:

Event Services, LLC
2001 Blake Street
Denver, CO 80205

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Sales Associates - Colorado Rockies Dugout Stores - Authentics Kiosk at Coors Field »

JOB RESPONSIBILITIES:
  • Assist in the operation of the Colorado Rockies Authentics Kiosk at Coors Field during the 2017 baseball season.
  • Work schedule will vary from 15-40 hours per week with weekend and evening hours required.
  • Work schedule driven by but not limited to Colorado Rockies home schedule — full season — through October availability strongly preferred
  • Typical shift for this position is approximately 5 to 6 hours
  • Commitment to work 75+ home games
  • Additional work duties:
    • Opening and closing the location
    • Retail sales transactions
    • Credit Card reconciliation
    • Inventory maintenance

Customer service is paramount as Associate is responsible for representing the organization and department at all times.

REQUIREMENTS:
  • Previous retail experience necessary
  • Exceptional customer service skills
  • Basic iPad computer system knowledge
  • Ability to multi-task
  • Professional manner to handle demands of store location

Interested candidates should submit their resume and cover letter to: retailjobs@rockies.com

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Sales Associate (PT) - Colorado Rockies Dugout Stores - FlatIron Crossing Location »

JOB RESPONSIBILITIES:

Assist in the operation of a retail kiosk at the FlatIron Crossing Mall. Operations will include but are not limited to:

  • Opening and closing the kiosk
  • Retail sales transactions
  • Ticket transactions
  • Credit Card reconciliation
  • Inventory Maintenance

Customer service is paramount as Associate is responsible for representing the organization and answering questions regarding tickets, in-game promotions, and Community and stadium operations.

REQUIREMENTS:
  • Previous retail experience necessary
  • Exceptional customer service skills
  • Ability to work flexible hours, nights and weekends
  • Basic Windows computer system knowledge
  • Ability to multi-task
  • Professional manner to handle demands of store location

Interested candidates should submit their resume and cover letter to: retailjobs@rockies.com

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Sales Associates (PT) - Colorado Rockies Dugout Stores - Littleton Location »

JOB RESPONSIBILITIES:

Assist in the operation of the Colorado Rockies Retail Stores located in Littleton. Work schedule will vary from 15 -30 hours per week with weekend hours required. Operations will include but are not limited to:

  • Opening and closing the location
  • Retail sales transactions
  • Ticket transactions
  • Credit card reconciliation
  • Inventory maintenance

Customer service is paramount as Associate is responsible for representing the organization and answering questions regarding tickets, in-game promotions, and community and stadium operations.

REQUIREMENTS:
  • Previous retail experience necessary
  • Exceptional customer service skills
  • Ability to work flexible hours, nights and weekends
  • Basic Windows computer system knowledge
  • Ability to multi-task
  • Professional manner to handle demands of store location

Interested candidates should submit their resume and cover letter to: retailjobs@rockies.com

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ARAMARK - Game Day Retail Sales Associates »

Aramark is looking for outgoing and motivated individuals to join the Retail team on game days at Coors Field. Sales Associates are vital to the guest experience, and ensuring guest satisfaction.

JOB RESPONSIBILITIES:
  • Conduct sales transactions and maintain balance of cash drawer.
  • Maintain appearance level standards within store.
  • Maintain proper quantity of items in the store and alert managers of replenishment needs.
  • Greet customers and attend to their needs while providing information about products to be sold.
REQUIREMENTS:
  • Excellent interpersonal and communication skills.
  • Excellent customer service and a positive attitude.
  • Ability to work flexible hours, nights and weekends.
  • Basic Windows computer system knowledge.
  • Basic mathematical skills are required for cash handling.
  • Ability to multi-task and work in a fast paced environment.

Apply through the following link: http://careers.aramark.com/ShowJob/Id/42677/Retail-Sales-Worker-Coors-Field-Merch-Stores

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Equal Opportunity Employer Statement

The Colorado Rockies Baseball Club is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.