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Convenience Guide

Welcome to Citizens Bank Park, the spectacular home of the Phillies.

This Convenience Guide was developed with one goal in mind: to assist our guests in becoming familiar with a facility that is "Not Your Typical Ballpark." A variety of accommodations are offered to make your experience an enjoyable one.

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All guests enter Citizens Bank Park on the Main Concourse at street level and there are wheelchair-accessible gates at every bank of turnstiles. Citizens Bank Park has elevators to service guests with disabilities; the ballpark is also equipped with escalators, ramps and stairways.

Accommodations for Guests with Disabilities

With the help of an Americans with Disabilities Act (ADA) consultant, Citizens Bank Park was designed to be universally accessible and comfortable for all guests.

Address and Phone Numbers:
  • The Phillies
  • Citizens Bank Park
  • One Citizens Bank Way
  • Philadelphia, PA 19148-5249
  • Website:
  • General Information & Individual Ticket Orders: 215-463-1000
  • Executive Offices: 215-463-6000
  • Season and Group Sales: 215-463-5000
  • Hearing Impaired (TDD): 215-463-2998
  • Special Events (non-game days): 215-218-5100
  • Ballpark Tours: 215-463-1000
  • Ballpark Group Tours (25 or more): 215-218-5360
  • Merchandise Orders: 877-GO-PHILS

All About Young Guests
  • Babies/Toddlers Tickets - Children age two and under may be admitted to Phillies games without a ticket, but need to sit in the lap of an accompanying adult. Children age three and above require a ticket.
  • Baby-Changing Tables - Baby-changing tables are available in all 61 restroom facilities.
  • Citizens Bank Games of Baseball located in Ashburn Alley near the Right Field Gate entrance, this unique entertainment area features three free games presented by Citizens Bank - Ring 'Em Up, Run the Bases and Phan Trivia Challenge. Guests receive coupons for their participation to redeem at the Citizens Bank kiosk (also located in Ashburn Alley) for various prizes.
  • Junior Phillies Club presented by POWERADE (stands located behind Section 113 near the Phanatic Phun Zone, behind the Main Scoreboard, and behind Section 317on the Terrace Level) - For a $13 membership fee, children 14 and under receive a Jr Phillies backpack, an exclusive set of collectible magnets, player poster, and membership card. A 10% discount is also included at the Majestic Clubhouse Store. All members will be entered into a series of drawings for Phillies prizes. For more info go to, email or call 215-463-1000.
  • Make Your Own Phanatic (Main Concourse behind Section 135) (Not Your Typical Ballpark feature) - Guests can pick out a miniature Phillie Phanatic, stuff it and dress it in one of the Phanatic's outfits. Managed by Build-A-Bear Workshop.
  • Phanatic Attic (adjacent to the Third Base Gate) - The second level of the Majestic Clubhouse Store is dedicated to Phanatic and kids retail merchandise and geared to children. Open year-round.
  • Phanatic MVP Club (stands located behind Section 140, and behind Section 114 in the First Base Plaza) - For a $12 membership fee, children 14 and under receive an MVP Membership Card, Phanatic poster, Phanatic banner flag, Phanatic keychain light, a monthly email newsletter, and discounts on Phillies tickets and Phanatic merchandise. Members are also entered into drawings for prizes including Phanatic Meet & Greets and autographed items. For more info go to, email or call 215-463-1000.
  • Phanatic Phood Cart (near Kids Zone behind Section 113) and Phanatic Kid's Corner (behind Section 318, Terrace Level) offer portions just the right size for young Phillies guests.
  • Phanatic Phun Zone (inside First Base Gate plaza) (Not Your Typical Ballpark feature) - The Phanatic Phun Zone gives children age eight and under an opportunity to climb, explore, and play games. A junior Phanatic Phun Zone is also available for guests two years of age and under. Weather permitting.
  • Phanatic Shoe Slide (behind Section 317, Terrace Level) (Not Your Typical Ballpark feature) - A gigantic Phanatic Shoe Slide for our young guests. Weather permitting.
  • Sunday Starting Nine (Not Your Typical Ballpark feature) - Kids 14 and under who wear Phillies colors to the ballpark on Sundays could be randomly selected for this unique experience. Nine lucky youngsters will be introduced pre-game and stand on the field with the nine Phillies starters for the National Anthem.

Certified service dogs or service dogs in training for guests with disabilities are welcome. All other animals are prohibited.

Anniversary Greetings

Guests can celebrate their anniversary with their names in lights on the scoreboard. The $30 package also includes a musical picture frame that plays "Take Me Out to the Ballgame." Advance registration is required. For more information or to place an order, call the Phone Center (215-463-1000).

Art in the Park
(Not Your Typical Ballpark features)
  • Fine Art - Original artwork by Hall of Fame artist Dick Perez is in Cooperstown Gallery (Hall of Fame Club) and features 32 oil paintings of players from the Phillies, Philadelphia Athletics and Native Sons who are enshrined in the Baseball Hall of Fame. The Diamond Club features original artwork by Philadelphia artist Dane Tilghman. Max Mason, a renowned local artist, has three murals displayed in Harry the K's Broadcast Bar & Grille. Unique tile mosaics by local artist Jonathan Mandell are on the Main Concourse.
  • Statues - World-renowned sculptor Zenos Frudakis has created 10-foot tall bronze statues of Phillies Hall of Famers Richie Ashburn, Robin Roberts, Steve Carlton and Mike Schmidt; The Connie Mack statue that was part of Veterans Stadium and Connie Mack Stadium has been relocated to the west side of Citizens Bank Way; The four Joe Brown statues once at the Vet have been relocated to the perimeter of the parking lot where the Vet once stood.
  • Terrazzo Floors - Thirty-one images of popular Phillies Alumni outlined in action poses are featured in an awardwinning terrazzo tile floor in the Suite and Club Entrance behind Home Plate on the Main Concourse Level.
  • Veterans Memorial - To commemorate the site of Veterans Stadium, the Phillies built a monument as an everlasting memorial to veterans. The granite-covered memorial is prominently located on Pattison Avenue and includes bronze plaques representing the Army, Marine Corps, Navy, Air Force, Coast Guard and POW/MIA. Surrounging the memorial are seven poles that display the American, Army, Marine Corps, Navy, Air Force, Coast Guard and POW/MIA flags. The flags fly year-round.
Ashburn Alley
(Not Your Typical Ballpark feature)

A festive outfield entertainment area named in honor of Phillies legend Richie Ashburn. Opens 2 1/2 hours prior to game time so fans can watch batting practice. Also features concession specials , which are available each game for the first hour Ashburn Alley is open. Guests may enter Ashburn Alley through the Left Field Gate.

  • All-Star Walk - Granite markers featuring Phillies All-Stars since the first All-Star Game in 1933.
  • Bullpens - Guests can view the bi-level bullpens and watch pitchers from both teams warm up. A special viewing platform, which is open pre-game and located in Memory Lane, includes instructional pitching displays.
  • Citizens Bank Games of Baseball - Located in Ashburn Alley near the Right Field Gate entrance, this unique entertainment area features three free games presented by Citizens Bank - Ring 'Em Up, Run the Bases and Phan Trivia Challenge. Guests receive coupons for their participation to redeem at the Citizens Bank kiosk (also located in Ashburn Alley) for various prizes.
  • Memory Lane - An illustrated history of Philadelphia baseball, including the Phillies, Philadelphia Athletics and Negro League teams in the city. Sponsored by Toyota.
  • Rooftop Bleacher Seats - The Phillies brought back rooftop bleachers, a Shibe Park phenomenon of the 1920s when residents of 20th Street built bleachers on top of their roofs. A total of 199 guests can enjoy this unique setting nestled under the Liberty Bell.
  • Wall of Fame - Bronze plaques of the players enshrined in the Phillies Wall of Fame that started at Veterans Stadium in 1978 are on display in Memory Lane. Sponsored by Toyota.
Assisted Listening Devices

Guests who are hard of hearing may request the use of Assisted Listening Devices (ALD) at Guest Services on the Main Concourse (behind Section 122) and on the Terrace Level (behind Section 318). A driver's license or credit card will be required as a deposit.

ATM Machines

For the convenience of our guests, there are seven Citizens Bank ATM Machines located throughout the ballpark:

  • Main Concourse (4): Behind Section 112 (1), middle of Ashburn Alley (1), near Sections 141 (1) and in McFadden's Restaurant & Saloon (1).
  • Hall of Fame Club/Pavilion/Arcade Level (2): near Sections 211 and 233.
  • Terrace Level (1): near Section 320.
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Ballpark Characters
  • Phillie Phanatic - The fun-loving ambassador of Phillies baseball can be spotted all around the ballpark, and traditionally performs on the field during every home game at the end of the 5th inning and on the Phillies dugout in the bottom of the 7th inning.
  • Phoebe - The Phanatic's mom makes special appearances throughout the year including the Phanatic's Birthday and Mother's Day.
  • Phillies Ballgirls - The Phillies Ballgirls can be seen working down the right and left field foul lines. The team also participates in community and charitable softball events. To schedule the ballgirls for an appearance, e-mail
  • Phanstormers - These cheerful performers in powder blue Phillies jerseys can often be found singing "Happy Birthday", handing out goodies, performing magic tricks or starting a cheering section.
  • Citizens Ballpark Bankers (Not Your Typical Ballpark feature) - These all-star bankers, courtesy of Citizens Bank, are here every game to provide guests with a memorable experience at Citizens Bank Park. From encouraging guests at the Citizens Bank Games of Baseball (located in Ashburn Alley) to passing out special treats, these friendly faces will surprise and delight fans with a host of great gifts, ideas and information...all to ensure that your trip to Citizens Bank Park is the best experience in baseball.
  • Other Characters - Sing a song with the Whiz Kids Band (on occasion)... have your face painted (on occasion) ...or visit a caricaturist (located on the Main Concourse: first and third base side of the ballpark).
Batting Practice Schedule

Thanks to another Not Your Typical Ballpark feature, guests can call to confirm the batting practice schedule for that given day (267-570-BATS). The schedule listed below is subject to change by either team.

  7:05 p.m. game 1:35 p.m. game 1:05 p.m. game
Phillies extras4:45 - 5:1511:15 - 11:4510:45 - 11:15
Phillies regulars5:15 - 5:4511:45 - 12:1511:15 - 11:45
Visitors batting5:45 - 6:2512:15 - 12:5511:45 - 12:25
Visitors infield6:25 - 6:3512:55 - 1:0512:25 - 12:35

Birthday Greetings

Guests can celebrate their birthday with their name in lights on the scoreboard, a Phillies cap and a fun visit from a Phillies Phanstormer. Advance registration is required for $25 or $12 packages (subject to availability). Birthday check-in desks are located behind Sections 123 and 323. For information or to place an order, call the Phone Center (215-463-1000). All orders are subject to availability and must be placed before 3 p.m. for a 7:05 p.m. game time, 3 p.m. the day before a 1:05 p.m. game time and 3 p.m. on Fridays for Saturday and Sunday games.

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Voted "Best Ballpark Eats" by the Food Network (2007) and No. 1 Vegetarian Ballpark by PETA (2007-2009). Food and beverages are available at permanent locations, portable stands and two restaurants. All concession areas are wheelchair accessible. The concessionaire is a joint venture involving ARAMARK, the Phillies and World Wide Concessions. For food descriptions and locations, as well as a listing of healthier ballpark options and gluten-free offerings, please see the concessions guide.

Concession Coupons

See Group Outings

(Not Your Typical Ballpark feature)

The 360-degree openness of the Main Concourse gives guests a continuous, uninterrupted view of the field, keeping them in touch with the game if they leave their seats for a trip to the concession stands. The Terrace Level concourse provides a similar openness.

Credit Card Policy

MasterCard, Visa and American Express are accepted at ticket windows, restaurants, concession stands and merchandise locations in the ballpark.

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Designated Driver Program (TEAM/Good Sport/Hero Campaign)

Guests who would like to be their group's designated driver can go to Guest Services to sign up and receive a coupon for a free soda, for a pledge not to drink alcohol.

Diamond Club
(Not Your Typical Ballpark feature)

The luxurious Diamond Club, featuring 1,277 extra-wide, padded seats, is located behind home plate. Members have access to the Diamond Clubhouse Lounge that features a sitdown dining experience, upscale concessions, a full-service bar and views of the indoor batting cages. It is available on non-game days for special events (See "Special Events"). The Diamond Club is sold out for the 2010 season. For info call 215-463-5000 or go to

- E -

Eleven elevators are conveniently located throughout the ballpark and are also available to service guests with disabilities.

Emergency Evacuation

In the event of an emergency, Phillies personnel have been trained and instructed to assist guests in evacuating the premises.

Engagement Package

Guests can propose marriage at a game live on PhanaVision! Package includes four tickets to the game, live coverage of the proposal on the left field video board, a champagne toast and a commemorative DVD for $450. Engagement package is subject to availability and must be booked in advance. To schedule, call the Sales Office (215-463-5000).


Entrances are located at the First Base Gate, Third Base Gate, Left Field Gate and Right Field Gate. There are also private Suite and Club Entrances located on Pattison Avenue (Home Plate), Citizens Bank Way (West) and Darien Street (East).


There are three sets of escalators in the ballpark:

  • First Base Gate - Takes guests from the First Base Gate Plaza to the Pavilion Level with a second escalator taking guests to the Terrace Level.
  • McFadden's (located behind Section 126) - Takes guests to the Hall of Fame Club and Terrace Level.
  • Left Field (behind Section 140) - Takes guests to the Arcade seating area and the West Hall of Fame Club Entrance. A second escalator takes guests from this area to the Terrace Level.
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Fan Texting

Guests who would like to discreetly notify our game-day staff of guest services issues (e.g. security needed, spilled drink, medical issue, etc.) may do so by texting "PHILLIES" [space] followed by the issue and location to 69050. For example: PHILLIES drink spilled in section 123, row 15. Text messages are received and responded to by Phillies personnel during all home games.

Field Dimensions
  Distance Height
Right field foul pole330'13'3"
Right field power alley369'13'3"
Center field, straightaway401'6'
The "Angle" (left of CF to LCF)409'-381'-387'19'-12'8"
Left field foul pole329'10'6"
Left field power alley374'10'6"

First Aid

First aid stations are located on the Main Concourse (behind Section 105) and the Terrace Level (behind Section 318). Each location is staffed with medical personnel. If medical assistance is needed, please notify the nearest Phillies personnel, proceed to the nearest location or call the Guest Services Hotline at 215-218-5469.

First Phillies Game at Citizens Bank Park Certificate

Available free of charge inside every issue of the Phillies Magazine, which can be purchased at the Newsstands and from program vendors. For kids 14 and under attending their first game, individual certificates are available for free at Guest Services and the Birthday Check-In Desks.

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Game Times
Night games7:05 p.m.
Midweek afternoon games1:05 p.m. or 3:05 p.m.
Saturday games3:10 p.m., 4:10 p.m., 7:05 p.m., or 7:10 p.m.
Sunday games1:35 p.m. or 8:05 p.m.

Because of Major League Baseball television agreements with ESPN and FOX, the starting times of some games are tentative and subject to change. Time changes can potentially occur up to 10 days prior to a scheduled game date. Guests are advised that game tickets will be honored on the game date listed regardless of the time change. No refunds or exchanges will be given. Guests should be aware of this possibility. Log on to or check other media outlets for the time changes that may occur.

Gate Openings

Monday through Friday: 1 1/2 hours prior to game time. Saturday/Sunday: 2 hours prior to game time. Ashburn Alley (Left Field Gate) opens every day 2 1/2 hours prior to game time.

Gift Certificates

Available in any dollar amount, gift certificates may be purchased at the ticket windows, or by calling 215-463-1000. Gift certificates may be redeemed for tickets and Phillies merchandise, in person or by mail. Also: See Concession Coupons under Group Outings.

Giveaway Policy

The Phillies policy is to distribute one giveaway item per eligible fan entering Citizens Bank Park. An eligible fan is a fan that meets advertised age limits or other requirements (i.e. kids 14 & under promotions). Extra tickets for a game may not be redeemed for giveaway items. The Phillies do not make giveaway items available for sale. Giveaway items are not licensed through Major League Baseball Properties, therefore cannot be sold at retail. Remaining giveaway items are liquidated for charitable purposes through the Phillies Community Relations department. For more info, please contact the Phillies Merchandise Department at 215-463-6000 or

Group Outings (groups of 25 or more)

Bring your group to the ballpark! Contact the Group Sales Office at 215-463-5000, or the Group Tickets pages. Opportunities include:

  • Bonus Program - Gifts and incentives for the group leader.
  • Discount Programs - Groups of 25+ receive a $2 discount per ticket on most Monday-Friday games. Group Value Dates give groups of 50+ additional discounts. The Phunraising/Large Discount Program gives rebates to non-profits or discounts to other groups of 250+. Details »
  • Community/Corporate Partnership Program - Your organization, community, business, or group of 500+ can enjoy a game and receive extra amenities such as First Pitch Ceremony, PhanaVision/scoreboard recognition, and postseason ticket options for the group leader.
  • Concession Coupons - Enhance your group's experience! Options include $10 and $25 coupons. Coupons are good throughout the ballpark for food, beverage and merchandise (excluding McFadden's, Build-A-Bear and some portable kiosks). Details »
  • Group Party Areas - From private suites to pre-game parties and meetings, Citizens Bank Park has many great options to meet your group's needs. Details »
  • Power Tickets - Load your tickets with $10 of concession credit good throughout the ballpark for food, beverage and merchandise. Tickets in the Scoreboard Porch area (241-245) and Rooftop Bleachers include the concession credit. Or, purchase separate Concession Coupons at $10 or $25 each for your group. Details »
Guest Services

Located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318), Guest Services will assist you with questions, concerns and requests for information. Open from the time the gates open until 15 minutes after the game ends.

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Hall of Fame Club
(Not Your Typical Ballpark feature)

Premium seating for 2,500 (in the infield on the Club Level) that includes padded seats along with access to private, climate-controlled lounges featuring full-service bars, large screen TVs and upscale food options. The Hall of Fame Club is sold out for the 2010 season. For more information call 215-463-5000 or go to

Hometown Homers

Guests who are lucky enough to catch or retrieve a home run hit by a Phillies player have the opportunity to have the ball autographed by that player. Please contact Phillies personnel who will escort you to Guest Services to complete an application. Once the ball is autographed, it will be mailed to you.

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- J -
- K -
- L -
Liberty Bell Home Run Spectacular
(Not Your Typical Ballpark feature)

Towering 100 feet above street level, the 35-foot by 50-foot Liberty Bell rings after every Phillies home run. It is located in right-center field.

Lost and Found

To report or claim lost articles contact Phillies personnel or visit Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). Found items will only be held for ten days. For information, guests may call 215-218-5440.

Lost children will be escorted to Guest Services. If the child is unable to provide information to reunite the two parties, a picture of the child can be displayed on PhanaVision.

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Meetings, Banquets, Weddings and Events

See "Special Events".

  • Majestic Clubhouse Store (adjacent to the Third Base Gate) - The expansive team store featuring official Phillies merchandise is open year-round. Hours for non-event days: 10 a.m. to 6 p.m., Monday through Saturday; closed on Sundays (unless the team is home) and for all major holidays. Enter from inside the park during events (behind Section 134) or outside (during non-event times). For Merchandise Orders call 1-877-GO-PHILS.
  • Phanatic Attic (second level of the Majestic Clubhouse Store) - Dedicated to Phanatic retail merchandise and geared to children. Hours: same as Majestic Clubhouse Store. Open year-round.
  • Mitchell & Ness Alley Store Official Phillies merchandise location featuring signature throwback flannel jerseys from MLB's Cooperstown Authentic Collection, as well as a line of fashion apparel based on nostalgic Phillies logos, plus old-time pennants and banners from local retailer Mitchell & Ness. Current Phillies merchandise standards, including player t-shirts and caps also will available.
  • Authenticated Game-Used Collectibles & Baseball Cards - Kiosk located on the Main Concourse (behind Section 126) featuring official Phillies game-used memorabilia including bases, baseballs, jerseys, dugout lineup cards and more. All memorabilia authenticated through the Major League Baseball Authentication Program. Baseball cards also featured.
  • Custom Bull's BBQ Merchandise - Located near Bull's BBQ in Ashburn Alley.
  • Home Stands - Official Phillies merchandise is also available at permanent stands located behind Sections 121, 133, 207 and 317.
  • Home Stand: Custom Jersey Lettering - Located behind Section 133, this permanent merchandise location features Phillies caps, apparel and novelties as well as a custom Jersey Lettering Station, where fans can get authentic and replica jerseys personalized or lettered with their favorite player's name and number while you wait. Also offers personalized T-shirts, where fans can get their own name on a Phillies T-shirt.
  • Pin Trading Center (Majestic Clubhouse Store) - Collectible pins are available for sale and trade. Includes numerous styles, plus a Pin of the Month (available in limited quantity).
  • Portable Kiosks - Located behind Sections 106, 113, 126, 142 (behind the scoreboard), 321, the Diamond Club and Hall of Fame Club behind Section 226.
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Phillies publications, DVDs, baseball cards and various other baseball publications are available at four NewsStands located behind Sections 111 and 143 (behind the scoreboard - Main Concourse), behind Section 323 (Terrace Level) and behind Section 210 (Pavilion Level).

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- P -

Click here for a parking map and directions to the ballpark. There are parking lots throughout the Sports Complex for preferred, pre-paid, cash, and handicapped parking. It is recommended that guests arrive early and check for parking updates in the Sports Complex area.

  • Handicapped Parking is available in the lots immediately surrounding Citizens Bank Park. A valid placard or hang-tag is required.
  • Preferred Parking customers should use their blue hang-tag to gain entry to a parking lots. Some lots are exclusive to preferred customers. There are no assigned parking spots within the lot.
  • Pre-paid Parking customers should use their red coupon to gain entry to a parking lot. These lots will also accommodate customers who pay with cash.

Capture the memories at the ballpark! Photographers will be roaming throughout Citizens Bank Park to take photos of guests and their family and friends. The photos will be posted on, where they will be available to purchase as commemorative prints, mouse pads, T-shirts and more. Guests may also upload personal photos from their day at the ballpark.

Phillies Charities, Inc.

Phillies Charities, Inc. (a Section 501(c) (3) organization) is the charitable arm of The Phillies. It raises funds in a variety of ways, such as the annual Phillies Phestival and from certain elements of Citizens Bank Park. In addition to major support of the Philadelphia chapter of ALS, annual grants are made to a wide variety of local charities. For more information click on the Community section.

Public Transportation/SEPTA

The Broad Street subway, located at the corner of Broad Street and Pattison Avenue, is available for all events at the Sports Complex. Frequent service operates from Center City, Olney and Fern Rock. The subway also connects with PATCO service at the Walnut-Locust Station.

There is also bus service to Broad Street and Pattison Avenue. Guests should call 215-580-7800 or log onto for updated schedules.

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- R -
Rain Delays/Inclement Weather

The right to postpone the playing of a game is controlled by the home club with the exception of the final series (that begins on or after June 1) between two clubs, at which time the responsibility shifts to the Umpire-in-Chief. Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game. On days when inclement weather is in the forecast, tune to KYW Newsradio (1060 AM) or sign up on for updates on the game status.


There are two sets of ramps in the ballpark:

  • First Base Ramp - Provides access to the Suite Level, Pavilion/Hall of Fame Club Level and Terrace Level.
  • Left Field Ramp - Adjacent to the Left Field Gate providing access to the Suite Level, Hall of Fame Club, Arcade seating and Terrace Level.

There is no re-entry policy at Citizens Bank Park.

Red Goes Green

In April of 2008, the Phillies launched the Red Goes Green program in an effort to lead the way in clean energy movement at professional sports venues:

  • To offset the carbon footprint created by the team's utility power usage at Citizens Bank Park, the Phillies have purchased 20 million kilowatt-hours of Green-e Energy Certified Renewable Energy Certificates (RECs) for the third consecutive year.
  • The Red Goes Green Team, which consists of local volunteers, collects recyclable plastic and aluminum bottles throughout the seating bowl at Phillies home games. 35 oversized, 80-gallon recyclable containers are also placed throughout ballpark for fans to utilize. Find out how to volunteer and be part of the Red Goes Green Team.
  • Phil the Can, an interactive robot who speaks with fans and helps promote awareness of the Red Goes Green campaign, can be found making appearances around the concourse and First Base Gate.
  • Organic t-shirts, hats, socks and souvenir organic totes are available to purchase in merchandise stores at Citizens Bank Park.

A total of 61 restrooms are conveniently located throughout the ballpark (all designed for wheelchair access): 24 men's, 24 women's and 13 family restrooms equipped with changing tables. In addition, there is a restroom in the Service Level specifically for wheelchair guests who are seated in the Field Level area by the third base dugout. Family restrooms are located at:

  • Main Concourse (3): behind Sections 106, 112 and 137.
  • Diamond Club (2): two convenient locations within the Diamond Club.
  • Hall of Fame Club Level (5): Club, behind Sections 219 and 224; Pavilion, behind Sections 205 and 208; and Arcade, behind Section 234.
  • Terrace Level (3): behind Sections 319, 322 and 329.
Retired Numbers

The retired numbers of Richie Ashburn (1), Jim Bunning (14), Mike Schmidt (20), Steve Carlton (32), Robin Roberts (36) and Jackie Robinson (42) are displayed on top of the Ashburn Alley concession buildings.

Rules Relating to Guest Conduct
  • ABCs of Guest Conduct - Guests must refrain from conduct that is inconsistent with the fun, family atmosphere that should prevail at Citizens Bank Park and the Citizens Bank Park experience, including but not limited to: interfering with other guests' ability to enjoy the game; using foul or abusive language or gestures; appearing to be in a drunken or diminished capacity; failure to produce a ticket on request or sitting in a seat which is not ticketed; possession of balloons, beach balls, nets or laser pointers; interfering with a ball in play; and throwing objects on or entering the playing field. Violators are subject to ejection and possible arrest.
  • Alcoholic Beverages - Alcoholic beverages may not be brought into nor taken out of Citizens Bank Park. Guests may be requested to provide photo I.D. when purchasing alcoholic beverages. Alcoholic beverages may neither be taken into nor out of McFadden's Restaurant & Saloon.
  • Bags - Each guest is permitted to bring one bag into the ballpark. Bags can be no larger than 16" x 16" x 8" and will be subject to inspection upon entry in accordance with Major League Baseball security regulations.
  • Banners & Signs
    • Composition. Banners and signs must (a) utilize only cloth, paper or other light, flexible materials, rather than be comprised of or supported by wood, metal or other hard materials that could be dangerous in a crowded public setting, (b) not be affixed to or draped over any part of the ballpark structure and (c) be no higher than 4 feet or longer than 8 feet.
    • Display. Banners and signs may be displayed only (a) within the ballpark's seating area, (b) in a stationary manner, (c) so as not to unduly obstruct any person's view of the playing field or interfere with player or umpire sight lines and (d) so as not to obscure ballpark signage. Only one sign or banner may be displayed at any one location.
    • Subject Matter.
      • Recognizing that Citizens Bank Park is a baseball ballpark and not a forum for public discussion, messages on banners and signs may relate solely to one or more of the following subjects, without any unrelated collateral content whatsoever: (i) the game and institution of major league baseball; (ii) a major league baseball team; (iii) the on-field activities and performance of a major league baseball player, coach or manager; (iv) the acts or omissions of the management and other non-player employees of a major league baseball organization, but only to the extent that such acts or omissions may relate to or affect its team's on- field activities and performance; (v) the entity broadcasting a baseball game played at the ballpark and the acts or omissions of the announcers in doing so; and (vi) fans' birthday, engagement, wedding, anniversary, get well, welcome home, congratulations or like messages.
      • Additionally, banners and signs may not bear a message that (i) is slanderous, (ii) is obscene, vulgar or indecent and inappropriate for viewing by children, (iii) contains "fighting words" likely to provoke a breach of the peace, (iv) contains commercial advertising or commercial product or service identification, or (v) contains derogatory matter relating to race, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, physical handicap, marital status, or age.
    • Removal. The Phillies reserves the right to require the cessation of any display of a banner or sign that does not conform to these limitations.
  • Bottles, Cans, Coolers - To ensure the safety of our guests, glass bottles, cans, hard sided coolers, thermoses and open containers may not be brought into the ballpark. Exceptions: baby bottles and single-serve, soft-sided juice containers and soft-sided coolers that do not exceed the 16" x 16" x 8" size requirement.
  • Cameras/Camcorders - Hand-held video cameras and still cameras for personal use may be brought into the ballpark, provided no game action is recorded in accordance with Major League Baseball regulations. Please be courteous to those guests around you when taking pictures. Camera cases must fit through the bag template and will be inspected prior to entrance into the ballpark. Tripods and monopods are prohibited.
  • Cellular Phones & Pagers - The use of cellular phones and pagers is permitted, provided they do not interfere with another guest's ability to enjoy the game.
  • Distribution of Materials - All of the following are expressly prohibited on the private property of Citizens Bank Park or in the parking areas that surround it:
    • Distribution of leaflets or other printed materials.
    • Distribution of products or performing of services, whether for a consideration or free.
    • Taking surveys or otherwise interfering with the free movement of guests.
  • Foul Balls - Guests are welcome to keep any foul balls hit into the stands. Please do not interfere with a ball in play, especially those guests sitting at field level. Major League Baseball rules call for the ejection of guests that interfere with a ball in play.
  • Prohibited Items
    • Cans, glass bottles and open containers;
    • Bags or backpacks larger than 16" x 16" x 8";
    • Alcohol or illegal substances;
    • Hard-sided or Styrofoam coolers or thermoses;
    • Firearms, knives or other weapons;
    • Balloons, beach balls, noisemakers, nets or laser pointers;
    • Brooms, poles or tripods; or
    • Any other device that may interfere with and/or distract the players, fans or telecast of the game.

    Any such items should be returned to your vehicle and/or discarded. All fans are subject to a search before entering the ballpark.

  • Radios/TVs - Personal radios and television sets with headphones are permitted inside Citizens Bank Park.
  • Risks of Baseball - Guests assume all risks and dangers inherent in and incidental to attending a baseball game, whether occurring prior to, during or subsequent to the actual play, including but not limited to injury from thrown or batted balls, thrown bats or fragments thereof and spectators' conduct. Accordingly, neither The Phillies nor their opponent nor any of their respective players nor the City of Philadelphia nor their respective employees, independent contractors and agents shall in any way be liable therefore. Guests must be vigilant at all times and must recognize the many elements that can distract their attention from the game, including but not limited to the video boards and scoreboards and the activities of the Phillie Phanatic and others.
  • Smoking - By City of Philadelphia ordinance, smoking is only permitted in designated areas (First Base Gate, Third Base Gate, Left Field Gate and the East Suite and Club Entrance). Violators may be ejected and/or have their season tickets revoked.
  • Strollers - Fold-up strollers should be stored under your seat during the game. If you have a stroller that does not fold up, please check it at Guest Services located behind Section 122 on the Main Concourse and behind Section 318 on the Terrace Level.
  • Tailgating - Tailgating is not permitted in lots west of Darien Street and north of Pattison Avenue. Tailgating is permitted in the following lots: A-H, J-N.
  • Umbrellas - Umbrellas are permitted inside Citizens Bank Park. Please be considerate of guests around you when using an umbrella.
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Phillies pocket schedules are available at the ticket windows, Guest Services, Majestic Clubhouse Store, the Alley Store, or by calling the Phone Center (215-463-1000). The schedule is also posted on »

Special Events

Looking for a unique place to host a wedding, banquet or corporate event? Citizens Bank Park is available on nongame days for selected events. For information, call the Phillies at 215-218-5100, e-mail or visit the Special Events section of For gameday parties and meetings, contact the Phillies Group Sales Office at 215-463-5000 or

Speed of Pitches

Guests can check the speed and type of pitches being thrown on three electronic boards, located on the out of town scorecard (right field) and Club Level fascia boards (first base and third base).


For the convenience of our guests, Citizens Bank Park is equipped with numerous stairways:

  • Ashburn Alley - Stairways are located by the Left Field Gate, in center field leading to the Rooftop Bleachers, and the Right Field Gate (gives access to the Rooftop and Pavilion Level).
  • First Base Gate - This stairway gives access to the Suites, Hall of Fame Club and Terrace Level (Sections 312-333 and 413-434) only.
  • Third Base Gate - Both stairways give access to the Suites, Hall of Fame Club and Terrace Level.
  • Scoreboard - Two sets of stairways on both sides of the scoreboard (Left Field) give access to the Scoreboard Porch (Sections 241-245) and the upper level of Harry the K's.
Starting Lineup
(Not Your Typical Ballpark feature)

Who's in the starting lineup for the Phillies? Prior to every game, the Phillies' starting lineup will be displayed with large Topps baseball cards on the wall behind the left field scoreboard building.

  • Luxury Suites - A total of 70 luxury Suites are located above the Field Level seats and afford spectacular views of the action. Suites offer upscale catering, comfortable seating and furnishings with a distinct baseball flavor.
  • Single-Game Party Suites - Rent a Party Suite, Hall of Fame Club Deck, All-Star Suite or MVP Suite to entertain your group. Contact Phillies Group Sales at 215-463-5000 or
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See "Rules Relating to Guest Conduct."

Taxi Service

Guests needing help placing a call for taxi-service can stop at Guest Services located behind Section 122 on the Main Concourse and behind Section 318 on the Terrace Level. Taxis are available at the end of each game at the corner of Citizens Bank Way and Pattison Avenue (outside the Third Base Gate).

Telephones/Telephone Display Devices

Public pay phones are located inside the Left Field and Right Field Gates and outside the First and Third Base Gates. All are wheelchair accessible and equipped with volume controls. TDD phones for guests with hearing or speech disabilities are located in Guest Services (Main Concourse behind Section 122 and Terrace Level behind Section 318). In addition, a TDD phone is located near the Left Field Gate.

Ticket Information
Season and Group Sales215-463-5000
General Information & Individual Ticket Orders215-463-1000
Ballpark Tours215-463-1000
Hearing Impaired (TDD)215-463-2998
FAX Ticket Orders215-463-9878

  • Group Tickets - See "Group Outings".
  • In-game - Ticket windows are located on the Main Concourse (behind Section 124) and the Terrace Level (behind Section 318).
  • In person - Ticket windows are located near the First Base Gate on Pattison Avenue. For all home games, additional ticket windows will be open on Citizens Bank Way and Phillies Drive. In the event of a sellout, a limited number of 500 standing room tickets will be available on game day beginning at 9 a.m. for day games and 4 p.m. for night games.
  • Official Game - A game becomes official after 4½ innings, if the Phillies lead. Otherwise, five full innings must be completed before it is considered a regulation game.
  • Re-entry - There is a no re-entry policy in effect at Citizens Bank Park. Tickets do not entitle the holder to reenter the ballpark after leaving the ticketed area.
  • Reserved Tickets - Orders placed over the phone or via the internet within seven days of the game may be picked up any time after ordering at the ticket windows located at the First Base Gate, or on the day of the game at any available ticket window. For identification purposes, guests should present their "MVP" card (season ticket holders only), driver's license and credit card used for their ticket purchase when picking up their tickets. Guests ordering tickets via the Internet have the additional convenience of our Print At Home option.
  • Scalped Tickets - Tickets may not be resold on the private property of Citizens Bank Park or in the parking areas that surround it, and tickets associated with such transactions are subject to confiscation. (This prohibition is in addition to all restrictions and prohibitions imposed on scalping by law.) In many cases, tickets offered for sale by scalpers are misrepresented, counterfeit or stolen.
  • Season Tickets - Season ticket sales for the 2010 season are complete. Fans interested in placing a deposit on 2011 season tickets can place a deposit online or contact the Sales Office (215-463-5000). Special benefits for season ticket holders include discounted pricing as compared to individual game ticket prices, postseason ticket options, individual game ticket pre-sale opportunities.
  • Six Packs - The Phillies Six Packs are just one of the ways to secure tickets to the best games of the season. Create your own Six Pack by visiting or calling 215-463-1000.
  • Theme Nights - Each year, the Phillies host a number of Theme Nights which provide fans the opportunity to interact with others who share similar backgrounds and interests. Check the Theme Nights section at for a complete listing and ticket info.
  • Wheelchair and Companion Seating - Wheelchair and companion seating is available in the following areas: Field Level, Hall of Fame Club/Pavilion/Arcade Level, Scoreboard Porch and Terrace Level. Companion Seating is available alongside the spaces for guests using wheelchairs at a maximum 3:1 ratio (3 companions per wheelchair). Folding chairs will be provided for companions. Call the Phone Center (215-463-1000) for seating availability.
Tours of Citizens Bank Park

Public and private tours of Citizens Bank Park are available year-round. Tours begin and end next to the Phanatic Attic, in the Majestic Clubhouse Store and will not be scheduled on Sundays, major holidays, or when there are day games at home. Guests can purchase public tour tickets (Adults: $10; Children & Seniors: $6) at the Citizens Bank Park ticket windows, or by calling the Phone Center (215-463-1000). Accommodations for private tours (groups of 25 or more) can be arranged by calling 215-218-5360.

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Video Board
(Not Your Typical Ballpark feature)

A large LED video display board (39'5" x 69'7") anchors the scoreboard system above Harry the K's.

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Water Fountains

Twenty water stations each containing two fountains (one standard and one wheelchair accessible) are dispersed throughout the ballpark, for a total of 40 fountains.


Firearms, weapons, knives, tasers and other dangerous or hazardous devices or substances (collectively "weapons") are prohibited at Citizens Bank Park, unless carried by an on-duty police officer or otherwise expressly approved by The Phillies. Anyone bringing such a weapon to the premises should return it to their vehicle immediately or check it at the Police Room/Command Center before entering the ballpark.

Web site

Tickets, schedules, promotional schedules, merchandise, up-to-the minute Phillies news, live game audiocasts, live game video coverage, message boards, history, stats, scoreboard, community news, free is all available at the official website of the Phillies: Fans can also stay connected to the team through and


Courtesy wheelchairs may be obtained at the four main entrance gates, as well as Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). A valid driver's license, credit card or some other form of identification as well as seat location must be provided to use the chair. Wheelchairs can only be used to assist fans to or from seats and must be promptly returned to assist with other fans' needs.

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You, our guests, are the focus of everything we do. Phillies employees are here to make your Citizens Bank Park experience a special and memorable one. We welcome your comments and suggestions at any of our Guest Services locations. Questions can also be directed to us via

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