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SEASON TICKET FAQs

How do I renew my current season tickets?

The Phillies will email Season Ticket Renewal Information shortly after the season concludes. You will have the opportunity to renew the same seats and game plan you had the previous season. After you receive your renewal information, you can pay for your season tickets in a variety of ways:

  1. Online - By logging in to your account and paying with a credit card
  2. By Phone - By calling the Phillies Sales Office at 215-463-5000. The Phillies accept Visa, MasterCard and American Express. Please have your account number ready
  3. By Check - Please make checks payable to "The Philadelphia Phillies" and mail to: Phillies Season Sales, One Citizens Bank Way, Philadelphia, PA 19148
  4. In Person - By visiting the sales office at Citizens Bank Park located at the First Base Gate, near the Robin Roberts Statue, and making a payment with a sales representative

When will my tickets be printed and/or shipped?

Season tickets are typically sent during the month of March and shipped via UPS 2-day, with a tracking number. If your address is a P.O. Box, tickets are shipped Priority Mail by USPS. Season tickets will not be mailed until final payment has been received. Please make sure your address on your Phillies ticket account is up to date.

How do I submit a change of address?

A change of address must come from the account holder of record and can be requested two ways:

  1. By emailing seasonmvp@phillies.com and including the following information: account number, existing contact information and new contact information (address, phone(s), email). A Phillies Sales Representative will respond to your request
  2. By mailing a letter to the Phillies, or to a specific sales representative, that includes all of your new contact information as well as your Phillies Account Number. Please send your letter to the following address:

  • Phillies Sales Office
  • Attn: Season Tickets
  • 1 Citizens Bank Way
  • Philadelphia, PA 19148

How and when can a Season Ticket Holder upgrade or relocate their season tickets?

If you have interest in upgrading or relocating your current season tickets, please contact the Phillies Sales Office at 215-463-5000 or seasonmvp@phillies.com. After the window expires for current season ticket holders to renew their seats for 2014, we will have a better idea of potential locations available for upgrade or relocation. The Phillies will communicate to all accounts requesting an upgrade or relocation with a status update during the offseason.

What happens if I cannot attend a game on my season ticket plan?

Season tickets for any game may be exchanged more than 72 hours in advance of the game being exchanged for the dates below. Season Tickets can be exchanged at the Phillies Advanced Ticket Windows in person. Season Tickets may not be exchanged over the phone. Exchanges based on availability. Please note, season ticket locations are the only tickets that can be exchanged and are subject to the Phillies variable pricing structure. Premium Seats (Hall of Fame Club and Diamond Club) may not be exchanged.

Please note, exchange dates are subject to change and ticket availability is limited.

  • May 26 to 28 Rockies
  • May 29 to June 1 Mets
  • June 23 to 25 Marlins
  • July 21 to 24 Giants
  • July 25 to 27 Diamondbacks
  • August 5 to 7 Astros
  • September 8 to 11 Pirates

Please note, exchange dates are subject to change and ticket availability is limited.

You also have the ability to transfer your tickets to family, friends etc through your phillies.com/mytickets account.

If a season ticket holder cannot attend a game on their game plan, they can also take advantage of StubHub. By logging on through phillies.com/mytickets, season ticket holders can resell their tickets on StubHub using Instant eDelivery. For more information on selling your tickets on StubHub, please check out our StubHub FAQ's »

What if my tickets are lost or stolen?

If your season tickets for a particular game are lost, or stolen you can forward your tickets electronically or reprint the tickets through your phillies.com/mytickets account.

Replacement tickets may also be issued at the sole discretion of the Phillies Ticket Sales Office. Replacement tickets will be issued only to the Season Seat Holder of record. The account holder will incur a charge for all reprints issued.

Parking cannot be replaced under any circumstances.

What age do children require a ticket for admission into the park?

Any child three years of age and older is required to have a ticket to the game.

Am I able to transfer ownership of my season tickets to someone else?

The transfer of season tickets into a different name is at the sole discretion of the Phillies. Please call the Phillies sales office at 215-463-5000 if you have any questions or want to inquire about transferring your season tickets.

What happens if a game is postponed?

In the event a Phillies game is postponed due to inclement weather or for another reason, your tickets should be used for the rescheduled game. During the season, please feel free to check out phillies.com/weather for the most up to date information regarding weather conditions.

POSTPONED GAME POLICY FOR TICKETS PURCHASED VIA STUBHUB

For tickets purchased via StubHub, your tickets should be used for the rescheduled game. Please refer to the StubHub.com user help section for details pertaining to postponed, rescheduled or cancelled events. The Phillies are not responsible for and will not provide any refunds or exchanges of any tickets purchased via StubHub. Details »