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A-to-Z Guide

This A-to-Z Guide was created by the Pittsburgh Pirates to assist guests during their visits to PNC Park. The information in this guide is always subject to change. The information is presented in alphabetical order for your ease of use.

PLEASE NOTE: The information below applies to the 2016 baseball season at PNC Park. Please check back often for the most updated information.

  • A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
  • A

    ADDRESS/TELEPHONE/WEBSITE FOR EXECUTIVE OFFICE

    Pittsburgh Pirates Baseball Club
    PNC Park at North Shore
    115 Federal Street or P.O. Box 7000
    Pittsburgh, PA 15212
    PHONE NUMBER: 1-800-BUY-BUCS
    WEBSITE: pirates.com

    ADVANCED TICKET SALES (Based on availability)

    Tickets for future Pirates home games can be purchased in many ways:

    IN PERSON:

    • At the Pirates Main Ticket Office located at PNC Park at the corner of West General Robinson and Federal Streets. Ticket Office business hours are Monday through Saturday from 9:00 a.m. to 5:30 p.m. and during all Pirates home games.
    • At Advanced Ticket Windows located at the bottom of the Trib Total Media Rotunda.
    • The ticket kiosks located in and around PNC Park. There are no fees for purchases on these kiosks.

    BY PHONE: 1-877-893-BUCS

    ONLINE: pirates.com

    ALCOHOLIC BEVERAGE POLICIES

    Guests who appear to be under the age of 30 are required to show valid photo ID indicating legal proof of age when purchasing alcohol inside the ballpark. Alcoholic beverage sales are limited to two (2) alcoholic beverages per person, per ID, per transaction. Alcohol will be discontinued at the end of the 7th inning for the entire building, vendor and concession stands.

    The Rivertowne Brewing Hall of Fame Club, Labatt Blue Skull Bar and Terrace Bar will continue to serve until the end of the game. The Pirates and game day security staff reserve the right to remove any Guest who is being unruly or disruptive due to his or her intoxication, as well as deny any individual who appears intoxicated during his or her entry into PNC Park. The Pirates and concessions vendors also reserve the right to deny alcoholic beverage service to any Guest who appears intoxicated.

    ALL YOU CAN EAT SEATS presented by Sugardale

    A concession stand will be exclusively dedicated to these seat holders in sections 201-205. A maximum of four of each item per trip to the dedicated concession stand will apply. Water and adult beverages will be available for purchase at nearby concession stands. Wristbands will be distributed to ticket buyers in the Sugardale All You Can Eat section during the game.

    Groups purchasing in this area will be sent their wristbands in advance.

    ANIMALS

    The Pirates allow Guests with disabilities to be accompanied to an event at PNC Park by a service animal. The Pirates reserve the right to inquire as to whether an animal brought into PNC Park is a service animal by asking a Guest to produce documentation of the same. For those Guests interested in attending a game with a dog that is not a service animal, the Pirates offer specifically designated "Pup Nights" at PNC Park. For more information, please call 1-800-BUY-BUCS or log into pirates.com/pups, brought to you by Rachael Ray Nurtrish.

    ANTHEM SINGERS

    Soloists interested in singing the National Anthem prior to a Pirates home game should send a CD to National Anthems, Pittsburgh Pirates, P.O. Box 7000, Pittsburgh, PA 15212. Choirs can also inquire about singing the National Anthem by contacting the Pirates Group Sales Department at 1-800-BUY-BUCS (Option 3) or grouptickets@pirates.com.

    ASSISTED LISTENING DEVICES

    Assisted listening devices may be picked up at the Guest Relations office on the Main Concourse free of charge. Please present your valid credit card or Driver's License for deposit, which will be returned to you upon return of the equipment.

    AUTOGRAPHS

    Pirates players sign autographs before each game when time and Major League Baseball regulations permit. However, we cannot guarantee autograph opportunities will be available and may have to suspend these opportunities for fan/player safety reasons. Throughout the year, Pirates players sign hundreds of autographs that are donated to local charities. Due to these numerous requests we are not able to provide autographs on an individual basis. Special autograph sessions are scheduled throughout the year. For information on these autograph sessions, please visit pirates.com/community.

    AUTOMOBILE ASSISTANCE

    Beginning in the seventh inning and continuing post-game, AAA East Central will offer complimentary service to Guests needing automotive assistance. To reach the "Buc Truck," stop by the nearest Guest Relations location. Guests may also contact AAA directly by phoning (412) 362-1900.

  • B

    BALLPARK APP (MLB.COM BALLPARK)

    For iPhone and Android The MLB.com

    Ballpark app is your mobile companion when visiting PNC Park. The official MLB ballpark application perfectly complements and personalizes your trip to PNC Park with mobile check-in, social media, offers, rewards and exclusive content. Check in automatically with iBeacon technology (iOS devices only) at PNC Park for exclusive Pirates offers and in-game features.

    Features:

    • Access your Tickets
    • Check-In to Unlock Great Offers
    • Watch Exclusive Videos and In-Game Highlights
    • Upgrade your Tickets
    • Purchase Exclusive Memories
    • Get Player Entrance Music
    BANNERS/SIGNS

    The Pirates welcome signs and banners. To ensure that these articles do not pose a safety risk or detract from the enjoyment of other Guests, the Pirates request you adhere to the following guidelines:

    • Please do not place banners/signs in the eyesight of the batter, hang over the outfield fences or behind foul poles. Banners should in no way infringe on the sightlines of players, umpires or other PNC Park Guests. The banners/signs must be 4' x 8' or smaller in size. Banners/signs may not be placed anywhere inside the playing field, be commercial, political, derogatory or obscene as determined by the Pirates.

    The Pirates reserve the right to remove any banner/sign that violates these guidelines.

    BREAK IN PLAY POLICY

    To minimize disruption to our seated Guests, the Pirates request that whenever feasible, fans with tickets in the lower bowl (Sections 101-132) return to their seats between batters or during a stoppage in play.

    BUCAROOS KIDS CLUB

    The 2016 Bucaroos Kids Club presented by Chick-fil-A Pittsburgh is for kids 14 and younger, offers special member-only benefits, and is valid all year. Fans can choose the $30 Gold Membership or free Silver Membership option. Kids Club Members may check-in for their rewards at each game at the Bucaroos Kids Club area on the Riverwalk.

  • C

    CAMERAS AND VIDEO RECORDERS

    Guests are welcome to bring cameras and video recorders (not in hard-sided cases) into the ballpark for personal use only. Commercial use of photos without the expressed consent of the Pirates is prohibited. Fans are requested to avoid standing in the aisles while using this equipment. Guests should not obstruct the views of others while taking pictures and refrain from using tri-pods and monopods. The Pirates reserve the right to remove any Guests that do not cooperate with this policy.

    CHILD ADMITTANCE

    PNC Park offers complimentary admission to children under 32-inches in height. However, we do request that these children sit in their parent or guardian's lap and not occupy an additional seat. Promotional giveaway items are only available for ticketed Guests. Children's ticket prices are available in certain sections of PNC Park. See individual ticket prices for more information.

  • D

    DESIGNATED DRIVER PROGRAM

    The Miller Lite Designated Driver Program is presented by Miller Lite and ARAMARK. Registrants for the Miller Lite Designated Driver Program must be 21 years of age and have a valid Driver's License. For more information, please visit the Designated Driver booth near Section 101.

    DIGITAL TICKETS

    With the MLB.com Ballpark app, you can access your My Pirates Tickets account with your supported iOS or Android smartphone, giving you the ability to manage your digital tickets. Link your My Pirates Tickets account to your MLB.com account when you first log in to take full advantage of the application features.

    DISABILITY SERVICES

    The Pirates are committed to providing every Guest with a comfortable and enjoyable experience at the ballpark, including those Guests with disabilities. To accommodate our Guests with disabilities, PNC Park offers the following:

    • Drop-off zones located near the ballpark along Mazeroski Way and West General Robinson Street.
    • Parking for Guests with disabilities in parking lots surrounding PNC Park. This parking is available on a first-come first-served basis. Call ALCO Parking Corporation at (412) 323-4455 for more information.
    • Accessible seating options throughout the ballpark. If an exchange is required for an accessible seating location, please visit any ticket window or visit the Main Guest Relations Office located at the bottom of Trib Total Media Rotunda.
    • Assisted listening devices available upon request at the Main Guest Relations location at the bottom of Trib Total Media Rotunda.
    • TTY telephones located in the Main Guest Relations location at the bottom of Trib Total Media Rotunda.
    • Open captioned scoreboard to accommodate Guests with hearing impairments.
    • Elevators conveniently located throughout the ballpark.

    The PNC Park event staff is ready to help with any questions you may have about access to and within PNC Park. While attending events at the ballpark, please contact a member of our Guest Relations staff for assistance or information. When away from the ballpark, please phone 1-800-BUY-BUCS for disability access information.

    DONATIONS

    The Pittsburgh Pirates receive thousands of requests each year to assist local non-profit organizations, businesses, and community and civic groups with in-kind donations for various events. Visit pirates.com/donations for more information about our community donation program or to submit a request.

  • E

    EMPLOYMENT OPPORTUNITIES

    Interested job seekers may apply online for any available position with the Pittsburgh Pirates by visiting careers.pirates.com or pirates.com and clicking on 'job opportunities'. The Pirates are an equal opportunity employer.

  • F

    FAMILY FUN ZONE

    Located on Federal Street 2½ hours prior to Sunday matinee game times. The #1 Cochran Family Fun Zone is free to all fans and offers a variety of kids-oriented games, activities and entertainment for Pirates fans ages 14 and under.

    FAN INTERFERENCE

    In the interest of player and Guest safety, PNC Park maintains a zero tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with the policy could result in immediate removal from PNC Park and criminal sanctions.

    FOUL BALLS

    Guests are welcome to keep any foul ball hit into the stands. At no time should a foul or home run ball be thrown back on the field. Violators will be subject to ejection at the clubs discretion. Any Guest interfering with a ball in play will also be subject to ejection at the clubs discretion. Unfortunately, the Pirates are not able to accommodate requests for player autographs of foul balls.

  • G

    GATES OPEN

    Gates open one and one half hours (1½) prior to game time and two hours on Opening Day. For games starting at 7:05pm or later, the Clemente Gate opens two and one half hours (2½) prior to game time. For daytime starts earlier than 7:05pm, the Clemente Gate opens two hours (2) prior to game time.

    GATE POLICY

    Major League Baseball and the Pittsburgh Pirates are committed to creating a safe, comfortable and enjoyable atmosphere for fans attending games at PNC Park.

    Each Guest is permitted to bring one bag into the ballpark. MLB and the Pirates recognize that bags, purses, fanny packs and backpacks 16" X 16" X 8" or smaller are permitted.

    All bags are subject to search upon entry and within the ballpark. Soft-sided coolers and soft-sided briefcases are permitted. Hard-sided coolers and briefcases, ice packs and cooler inserts are NOT permitted. For the convenience of those Guests not carrying purses, fanny packs and bags into the ballpark, express lanes are offered at each gate.

    Guests are permitted to bring bottled water and food that may fit into a 16" X 16" X 8" soft-sided bag. Water bottles should not exceed 24 ounces in size, and must be clear, plastic, sealed and disposable. Children's juice boxes and items necessary for medical purposes are permitted. Alcoholic beverages, carbonated beverages, sports drinks, cans, glass bottles and thermoses are not allowed.

    Outside food and beverage is not permitted entry into the Lexus Club, Suite Level or the Rivertowne Brewing Hall of Fame Club areas.

    For the comfort and security of all Guests, hazardous or disruptive items cannot be brought into PNC Park. Samples of these items that are not permitted include Bluetooth speaker, inflatable balls, hoverboards, balloons, motorcycle helmets, frisbee discs, laser pointers, fireworks and footballs. Weapons and other dangerous or hazardous items are not permitted in PNC Park. The Pirates reserve the right to inspect and remove any packages and/or containers.

    GIFT CARDS

    Pirates gift cards are available in denominations of $25 and $50. Gift cards can be purchased at the Pirates Ticket Box Office and also at select Giant Eagle locations. Gift cards are currently redeemable for the purchase of non-discounted individual game tickets for Pirates games both online or at the PNC Park Box Office. The cards may also be redeemed for purchase of Pirates merchandise at Majestic Clubhouse Store and other goods may be purchased online at pirates.com. The cards cannot be used for ticket packages or group tickets. For the latest on redemption options contact Pirates Customer Service at 1-800-BUY-BUCS.

    For use at concession stands, ARAMARK Dollars may be purchased in advance by calling 412-325-4450 and Levy Bucs at 412-325-4616.

    GROUND RULES

    DUGOUT AREAS

     

     

    • Ball striking dugout railings and rebounding onto playing field: In Play.
    • Ball entering dugout: Out of Play (Award by Book Rule).
    • Ball on top step (lip) of dugout: In Play.
    • A catch cannot be made in either dugout: Out of Play.
    BACKSTOP AREA

     

     

    • Pitched or thrown ball on resting ledge of signage behind Home Plate: In Play.
    OUTFIELD AREA

     

     

    • Batted ball in flight striking taller wall in left-center field and bounding into left field stands: Home Run.
    • Batted ball in flight striking to left of vertical yellow line in right center field and rebounding into play: Home Run.
    RIGHT FIELD

     

     

    • Ball reaching the seats above the railing: Home Run.
    • Ball hitting screen above scoreboard and beneath railing: In Play.
    • Ball striking railing and bounding into right field: In Play.

    GROUP OUTINGS

    Pirates games are more fun in groups. Book your outing early as dates fill quickly. Group tickets may be purchased by calling 1-800-BUY-BUCS (Option 3), emailing grouptickets@pirates.com or by visiting pirates.com/groups. Groups of 15 or more may qualify for discounts to selected dates.

    GUEST CONDUCT

    Guests must refrain from conduct that is inconsistent with a safe and enjoyable atmosphere at PNC Park, including but not limited to:

    • Interfering with other guests ability to enjoy the game;
    • Using foul or abusive language and/or gestures;
    • Appearing to be in an impaired or intoxicated capacity;
    • Using tobacco products of any kind including e-cigarettes and smokeless tobacco;
    • Failing to produce a ticket on request or sitting in a seat which is not ticketed;
    • Being in possession of certain items that are not permitted within PNC Park, including balloons, laser pointers, fireworks, or other item determined by the Pirates to be hazardous or disruptive;
    • Interfering with the progress of the game, a ball in play or throwing objects onto or entering the playing field.
    • Wearing clothing which, in the judgment of the Pirates, is indecent or otherwise detracts from the experience of other guests.
    • Due to possible safety regulations, guests are not permitted to place personal belongings, drinks, food or any other items on top of the dugout at any time.

    Violators may be subject to ejection and/or possible arrest.

    GUEST RELATIONS

    Guests may seek assistance from any PNC Park employee. Guest Relations presented by the Bradenton Area Convention and Visitors Center locations can be found throughout the building and are open to serve you at least one and one-half hours (1 1/2) prior to each game and 30 minutes after each game. Guest Relations locations are as follows:

    • Guest Relations Office: at the bottom of Trib Total Media Rotunda
    • Upper Kiosk: near Section 317 at the Trib Total Media Rotunda
    • Information Kiosks: near Legacy Square Gate and Right Field Gate
    • Main Concourse Kiosk: near Section 117
  • K

    KIDS IDENTIFICATION BRACELETS

    Young children attending Pirates games may obtain a free ID bracelet personalized with their name and seat location, enabling event staff to return lost children to their seats. Wristbands are available for all home games at any Guest Relations location. Please report concerns about a lost child to the nearest Guest Relations location or contact any PNC Park employee for assistance.

    KIDS ZONE

    Future Bucs may take a break from the action at the Highmark Kids Zone located at the Right Field Gate. Highmark Kids Zone features a miniature PNC Park configuration as well as a multi-purpose play set. Children ages five through ten are permitted and must be accompanied by an adult. For the safety of all our young Guests, Pirates event staff may close the area during inclement weather.

    KIDS RUN THE BASES

    Following select Sunday games, kids ages 14 and younger can head to the field for Kids Run the Bases, presented by the Original Pizza Logs. The line begins forming in the 8th inning on the right field Riverwalk; Bucco Brigade members will be on hand to direct Guests. Please note that as is the policy for all ticket holders, there is no re-entry once a Guest has exited PNC Park. The Pirates reserve the right to cancel Kids Run The Bases in the event of inclement weather or for other reasons.

  • L

    LADY BUCS CLUB

    The Lady Bucs events are back for the 2016 season better than ever! Join us for four unique experiences including pregame event with food and beverages and an exclusive gift at each event. For more information on the Lady Bucs Nights visit us at www.pirates.com/ladybucs.

    LOST AND FOUND

    Found articles may be turned in at any Guest Relations location. PNC Park staff will record pertinent information and lost articles will be cataloged and maintained for 30 days. Guests needing assistance in retrieving lost items during non-game hours may call (412) 325-4869.

    LOST CHILDREN/MISSING PERSONS

    Guests should report any missing persons at any Guest Relations location (See Guest Relations for locations). Guest Relations staff will work closely with the PNC Park game day security staff to locate the missing individual(s). See Kids Identification Bracelets.

  • N

    NURSING MOTHER

    The Pittsburgh Pirates supports nursing mothers by accommodating our Guest, who wish to nurse during their visit to PNC Park. Please visit our Guest Relations office located at the bottom of the Trib Total Media Home Plate rotunda for a private setting.

  • O

    ON-FIELD CEREMONY

    On-field ceremonies occur prior to each Pirates home game to salute corporate partners, civic and community activities and provide entertainment for PNC Park Guests. These ceremonies include throwing out the first pitch, the singing of the National Anthem, color guards and group recognitions. If you or your group would like to participate in an on-field ceremony or have questions, please contact the Pirates Group Sales Department at 1-800-BUY-BUCS (Option 3) or emailing grouptickets@pirates.com. Ticket sales minimums may apply.

    OUTSIDE FOOD AND BEVERAGE/ GATE POLICY

    Major League Baseball and the Pittsburgh Pirates are committed to creating a safe, comfortable and enjoyable atmosphere for fans attending games at PNC Park.

    Each Guest is permitted to bring one bag into the ballpark. MLB and the Pirates recognize that bags, purses, fanny packs and backpacks 16" X 16" X 8" or smaller are permitted.

    All bags are subject to search upon entry and within the ballpark. Soft-sided coolers and soft-sided briefcases are permitted. Hard-sided coolers and briefcases, ice packs and cooler inserts are NOT permitted. For the convenience of those Guests not carrying purses, fanny packs and bags into the ballpark, express lanes are offered at each gate.

    Guests are permitted to bring bottled water and food that may fit into a 16" X 16" X 8" soft-sided bag. Water bottles should not exceed 24 ounces in size, and must be clear, plastic, sealed and disposable. Children's juice boxes and items necessary for medical purposes are permitted. Alcoholic beverages, carbonated beverages, sports drinks, cans, glass bottles and thermoses are not allowed.

    Outside food and beverage is not permitted entry into the Lexus Club, Suite Level or the Rivertowne Brewing Hall of Fame Club areas.

    For the comfort and security of all Guests, hazardous or disruptive items cannot be brought into PNC Park. Samples of these items that are not permitted include Bluetooth speaker, inflatable balls, hoverboards, balloons, motorcycle helmets, frisbee discs, laser pointers, fireworks and footballs. Weapons and other dangerous or hazardous items are not permitted in PNC Park. The Pirates reserve the right to inspect and remove any packages and/or containers.

  • P

    PIRATE PARROT APPEARANCES

    The Pirate Parrot and other mascots are available for appearances to non-profit and charitable organizations, private events, parties and corporate functions. To request an appearance, call (412) 325-4730 or visit pirates.com/pirateparrot.

    PIRATES CHARITIES

    Pirates Charities is the official philanthropic arm of the Pittsburgh Pirates. Since its establishment in late 2006, Pirates Charities focuses on three core areas of helping to better the lives of our youth through health, fitness and education initiatives, assisting our former and current military personnel and their families, and supporting all of those who have been affected by cancer.

    Pirates Charities has impacted the lives of children and families in the Pittsburgh region, Bradenton, Florida, and Estorga, Dominican Republic (location of the Pirates Latin American Headquarters).

    PIRATES CHARITIES 50/50 RAFFLE

    Pirates Charities 50/50 Raffles supported by Rivers Casino, are conducted during every home game. Tickets are: 3 for $5, 10 for $10 and 40 for $20.

    Winner receives 50% of the total collected and the remaining 50% benefits Pirates Charities. Tickets are sold through the last out of the 6th inning and the winning number is announced in the middle of the 8th inning (winner need not be present).

    Raffle ticket sellers are located throughout the ballpark. Please view service map for locations (starting on page 62).

    Please visit pirates.com/piratescharities for more information.

    PNC PARK EVENTS

    PNC Park is available on non-game days and during the off-season for various events, including corporate events, seminars, weddings, cocktail receptions, holiday parties, charity galas, bar/bat mitzvahs and much more. For more information, please call (412) 325-4746, or visit our website pirates.com/pncparkevents.

    POSTPONED GAMES

    The right to postpone the playing of a game shall be vested in the home club. Once a game has started the Umpire-in-Chief shall have sole right to determine whether the game shall be terminated because of inclement weather or unfit playing conditions. Under the provisions of the Official Playing Rules, the Umpire-in-Chief shall have the sole and unquestioned authority to determine whether and when play shall be halted during a game; whether and when play shall be resumed; and whether and when a game shall be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game is temporarily suspended for rain, umpires must wait 30 minutes before calling the game. However, umpires have been instructed to wait at least one (1) hour and 15 minutes before calling the game.

    Should there be a second suspension, umpires shall wait at least 45 minutes before calling a game. For third and any subsequent rain delays umpires are to wait at least 30 minutes (as stated in the Major League Baseball Rule Book).

    If a game is postponed or cancelled, please visit pirates.com/raincheck for information on makeup dates and times as well as ticket exchange policies.

    PRIZE WHEEL

    Prize Wheels are located around the ballpark and offer fans 18 years of age or older an opportunity to win a prize. The Prize Wheel can be played from the time gates open until the 5th inning on the Riverwalk and under the Bleachers until the end of the 8th inning. Guests are limited to one spin per person per game. Prize Wheel Pirates Rally Passes can be obtained at any operating Prize Wheel. Prizes, wheel locations and periods of operation are subject to change.

    PROMOTIONAL ITEMS

    Each fan eligible to receive a promotional item, based on advertised promotional guidelines, must have a game day ticket and pass through the gate to receive the item. Depending on the game date, items may be distributed to all fans, kids only* or to the first 20,000 fans through the gates on that game date. Please refer to the 2016 promotional schedule.

    Full and Half Season Ticket Members who opted-in to the Guaranteed Giveaway program can expect to receive their promotional items in two shipments: one in July and one in October.

    Organizations requesting promotional items for fundraising events and donation purposes should visit pirates.com/donations to become familiar with our donation guidelines and complete a donation request form.

    *Kids giveaways are for children age 14 and under.

  • S

    SAFETY REGULATIONS

    For the comfort and security of all our Guests, we do not allow fans to enter PNC Park with hazardous or disruptive items. Samples of these items that are not permitted in the ballpark include Bluetooth speakers, hoverboards, inflatable balls, balloons, motorcycle helmets, frisbees, laser pointers, fireworks, footballs and weapons of any kind. The Pirates reserve the right to inspect and remove any packages and/or containers.

    If a Guest experiences difficulties with other Guest(s) and is in need of assistance or would like to report a safety concern in the ballpark, please contact your nearest team member or operations personnel. Also see Security Text and Umbrella Policy.

    SCOREBOARD MESSAGES

    For a $35 donation to Pirates Charities, you can have a personal message displayed on the PNC Park scoreboard. It's a great way to say "Happy Birthday" or "Congratulations!" to your favorite Pirates fan. A maximum of 20 messages are displayed during every home game.

    For more information about scoreboard messages, please contact the Scoreboard Message Hotline at (412)325-4992 or email scoreboardmessages@pirates.com.

    Message forms are also available online at pirates.com/scoreboardmessages. A service fee will be applied to online orders. All messages are subject to availability and the Pirates have the right to refuse any request. All donations benefit Pirates Charities.

    SEASON TICKET MEMBERSHIP

    The Pittsburgh Pirates cater to season ticket members and offer a variety of discounted ticket memberships. Season Ticket plans can include full season, 41-games or 20-games. Pirates Season Ticket Members get special benefits as part of their plan, including having their name included on the Outfield Wall at PNC Park. A replica of the wall is located on the main concourse at section 130. For more information, call the Pirates Season Ticket Sales Office at 1-800-BUY-BUCS, visit pirates.com/membership or email seasontickets@pirates.com.

    SECURITY METAL DETECTION

    The safety of our fans will always be top priority. We believe that the move to walk-through metal detectors will enhance fan safety, while also speeding up the screening process versus the use of metal detecting wands.

    When approaching the ballpark walk-through metal detectors, Guests are asked to NOT REMOVE any jackets, belts, coins, keys, wallets, watches, or other objects of similar size. By NOT removing these items, it will help expedite the screening process. Guests will be asked to REMOVE cell phones, cameras, tablets, laptops and other large metal objects.

    For further information, please refer to the GATE POLICY section.

    SECURITY TEXT

    If a Guest experiences difficulties with other Guest(s) in the ballpark or is in need of assistance from ballpark operations personnel for any other issue (medical, security, etc.), they are encouraged to use their mobile phone to anonymously text the word SECURITY and their seat location to 61592. The request will be received by PNC Park security, and the appropriate personnel will be dispatched to the appropriate location to respond to the request, as needed. Standard text messaging rates may apply.

    STANDING ROOM ONLY

    A limited number of standing room tickets will be made available for sold-out games, per the discretion of the ball club. Standing room viewing will only be allowed in areas of the main concourse, rotundas and riverwalk that do not block the view or game enjoyment of other patrons, including those with ADA accessible seats.

  • T

    TICKET POLICIES

    Exchanges: There are no exchanges for individual game or group tickets. Season Tickets are eligible for exchange based on availability and with some restrictions. Tickets must be exchanged at least 48 hours in advance of the game date for which they were intended. Future game exchanges for Season Ticket Members must be done online using the Member's My Ticket Account. Please call the Pirates Season Ticket Services Department at 1-800-274-2827 or visit pirates.com/stmexchange for more information.

    Pricing: The Pirates use a real time pricing model that more accurately reflects the demand for each game and provides fans with more price options. With advanced metrics linked to the Pirates' ticketing system, the ticket prices are adjusted upward or downward based on the demand for each game. This provides fans with greater price flexibility based on real-time market conditions.

    Lost/stolen game tickets: Please remember that game tickets are valuable and should be secured like cash. If game tickets are lost or stolen, please phone the Pirates Ticket Office at 1-800-BUY-BUCS. If your season tickets are stolen, you must file a police report and submit a copy to the Pirates, so that your tickets can be reprinted free-of-charge. Call the Season Ticket Service Department at 1-800-274-2827 for more information and assistance.

    Rain Checks: If a regulation game is not played on the game date printed on the ticket, please refer to pirates.com/raincheck for the rain check exchange policy. Information is also available by calling 1-800-BUY-BUCS or by visiting the PNC Park Ticket Office located on West General Robinson Street. Please retain your ticket stub for the regulation game that was not played as it will need to be presented at the time of exchange.

    Refunds: There are no refunds once tickets have been purchased.

    Resale/scalping: The Pittsburgh Pirates do not condone the reselling of game tickets. Any reselling of tickets must comply with Pennsylvania law and the City of Pittsburgh's ordinance in the reselling zone only located at North Shore and Tony Dorsett. (Guests are encouraged only to purchase tickets through official channels.)

    TOBACCO POLICY

    In consideration of the health and comfort of others, the use of tobacco products of any kind is not permitted anywhere in PNC Park. This policy also applies to e-cigarettes and smokeless tobacco. The Club reserves the right to eject any person violating this policy.

    TOURS OF PNC PARK

    The Pittsburgh Pirates invite you to tour PNC Park, "The Best Ballpark in America." Our interactive, one-of-a-kind tour will give Guests a view of the ballpark inside and out.

    PNC Park tours are available Monday-Friday and select Saturdays year-round. A pre-game tour, which includes viewing batting practice, is offered for all Monday - Saturday evening games. Start time of the tour is at 3:45PM. Tickets for the pre-game tour need to be purchased in addition with a valid ticket for that evening's game.

    Group rates are offered for organizations with 25 or more persons. Lunch options are also available for groups. Tickets and information available online at: pirates.com/tours.

    TREASURE CHEST

    Groups that purchased the Hats Off or special theme night item may redeem their voucher by visiting the Treasure Chest. The Treasure Chest is open an hour and a half prior to the game through the end of the 5th inning. Located inside the Trib Total Media Home Plate Rotunda at the bottom of the escalators.

  • U

    UMBRELLA POLICY

    For the safety and viewing enjoyment of all fans, umbrellas are permitted in the ballpark and can only be opened during rain delays (may not be open during play).

  • W

    WHEELCHAIR SERVICE

    See disability access.