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Mobile Ticket Delivery FAQ

The ticket(s) can be accessed on your mobile device through m.ticketmaster.com by logging into your account. The ticket can also be loaded into passbook for iPhone users.

You will need to bring your phone to the game. The image on the phone will be able to be scanned at the gate! The ticket on your phone will have all of the information that is on a normal ticket, including date, opponent, game time, section, row & seat. When your ticket is scanned at the gate, you will receive a receipt which you will use as your seat identifier inside the stadium.

 

What are e-Tickets?

e-Tickets refers to the digital delivery options. By selecting e-Tickets as your delivery method, you can choose to print your tickets out (Print-At-Home), or you can use your smartphone to get in (see HOW IS MY MOBILE TICKET DELIVERED)

Just remember: While you can print the same ticket you put on your phone, the first one scanned at the venue is the only one that will work.

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How do I choose Mobile Ticket Delivery?

On the purchase screen, choose the e-Ticket TicketFast + Mobile Entry delivery option when you buy your ticket (available for select events). This delivery method gives you the option of printing your tickets at home or scanning your smartphone at the gate. Each of these options will give you the same tickets and barcodes.

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How do I get in to the event?

Once you have selected the e-Ticket delivery option;

Sign in to My Ticketmaster on your smartphone, select your order, and view your ticket.

As each Mobile Ticket barcode is scanned, a paper seat locator is automatically printed and presented to you as you enter the stadium. Each ticket holder must retain their own seat locator throughout the game.

Important: you can view/bookmark your ticket before the event to save it on your phone so you're good to go at the venue, even without a signal!

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What if the barcode on my smart phone can't be scanned?

If there are difficulties reading the barcode you can also visit Customer Service to have hard tickets printed off for entrance.

Important: you can view/bookmark your ticket before the event to save it on your phone so you're good to go at the venue, even without a signal!

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How is my Mobile Ticket delivered?

The mobile ticket can be accessed on your mobile phone through m.ticketmaster.com or can be moved into the passbook application for iphone users.

Important: you can view/bookmark your ticket before the event to save it on your phone so you're good to go at the venue, even without a signal!

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What does a Mobile Ticket look like?

A Mobile Ticket contains a unique Matrix/2-D barcode such as the one below. It also contains a barcode number and the customary ticket information that you are familiar with seeing on a paper ticket such as game date, time, section, row, seat, etc. The traditional barcode (linear/UPC) used for Ticketfast or print at home tickets cannot be used for entry at the gate.

Mobile Ticket Delivery Example Close »

What if my phone is not compatible?

Any smartphone that can browse the Internet can load a Mobile Ticket.

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What does it cost to use a Mobile Ticket?

There is no fee associated with the e-Ticket Delivery Method; however your cellular carrier may charge a fee to browse the internet on your smart phone. Please consult your cellular plan for any additional charges.

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What happens if I forget my phone or my battery dies at the stadium?

In the event you forget your phone or your battery dies before entering the stadium, please go directly to customer service. They will print hard tickets for you to enter the stadium.

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What are the Terms & Conditions of the use of e-Tickets?